HELP AND FAQ

 E-mail:
info@bohonatural.cz

 Telephone:
(+420) 773 194 570                                Mon-Fri  10-18 hod

What are the shipping options?

Your shipping options and cost will be calculated in the shopping cart after choosing your country or at the check out.

Austria

  • GLS (to your home address ) 12 EUR incl. VAT

 

Belgium

  • a Courier (to your home address ) 14 EUR incl. VAT

 

Bulgaria

  • a Courier (to your home address ) 8.50 EUR incl. VAT

 

Croatia

  • a Courier (to your home address ) 8 EUR incl. VAT

 

Czech Repbulic

  • Zásilkovna (to one of Zásilkovna’s branches ) 2.60 EUR incl. VAT
  • Česká pošta (to your home address) 4.50 EUR incl. VAT
  • a Courier (to your home address)  3.90 EUR incl. VAT

 

Denmark

  • a Courier (to your home address ) 13 EUR incl. VAT

 

Estonia

  • a Courier (to your home address ) 11 EUR incl. VAT

 

Finland

  • a Courier (to your home address ) 21.50 EUR incl. VAT

 

France

  • a Courier (to your home address ) 14 EUR incl. VAT

 

Germany

  • GLS courier (to your home address ) 12 EUR incl. VAT

 

Greece

  • a Courier (to your home address ) 15.50 EUR incl. VAT

 

Hungary

  • a Courier (to your home address ) 5.70 EUR incl. VAT

 

Ireland

  • GLS Courier (to your home address ) 23,50 EUR incl. VAT

 

Italy

  • a Courier (to your home address ) 15 EUR incl. VAT

 

Latvia

  • a Courier (to your home address ) 11.60 EUR incl. VAT

 

Lichtenstein

  • a Courier (to your home address ) 19 EUR incl. VAT

 

Lithuania

  • a Courier (to your home address ) 10.30 EUR incl. VAT

 

Luxembourg

  • a Courier (to your home address ) 19 EUR incl. VAT

 

Netherlands

  • a Courier (to your home address ) 13.50 EUR incl. VAT

 

Poland

  • a Courier (to your home address ) 5 EUR incl. VAT

 

Portugal

  • a Courier (to your home address ) 9 EUR incl. VAT

 

Romania

  • a Courier (to your home address ) 6.50 EUR incl. VAT

 

Slovakia

  • Zásilkovna ( (to one of Zásilkovna’s branches ) 3.60 EUR incl. VAT
  • a Courier (to your home address) 6 EUR incl VAT

 

Slovenia

  • a Courier (to your home address ) 7.20 EUR incl. VAT

 

Spain

  • a Courier (to your home address ) 9 EUR incl. VAT

 

Sweeden

  • a Courier (to your home address ) 16 EUR incl. VAT

 

Switzerland

  • a Courier (to your home address ) 19 EUR incl. VAT

 

United Kingdom

  • GLS (to your home address ) 23 EUR incl. VAT

What are the payment methods?

To pay your order you can choose to pay by bank transfer to our EUR account or pay securely by credit/debit card (Visa, Visa Electron, Maestro, Mastercard Electronic, Mastercard, Vpay) or via PayPal.

Payment by bank transfer

An e-mail with payment details will appear on the screen after you place an order. Also you will recieve the payment information to your e-mail address provided. Please use the order number as the payment reference. The order will be sent upon receiving of the payment to our bank account. Payment can take up to 3 working days to arrive to our bank account.

Exchange and Return policy

Return and exchange of the goods is allowed within 14 days of receiving goods.

Please, fill out the attached form and send it together with the product/s in its original condition and original packaging with all labels to our storage address:

BOHO NATURAL s.r.o.
Havlíčkova 4489/117a
767 01 Kroměříž
Česká republika

Download the form for returns and exchanges here.

BOHO TIP: if you do not have access to a printer, please kindly send us the information from the form by e-mail or write them down on a piece of paper.

Claims

In case of faulty product we handle each case individually. Please, kindly fill out the form attached and send it to our e-mail info@bohonatural.cz.

BOHO NATURAL s.r.o.
Havlíčkova 4489/117a
767 01 Kroměříž
Česká republika

You can download the claim form here.

BOHO TIP: if you do not have access to a printer, please kindly send us the information from the form by e-mail or write them down on a piece of paper.

When will I receive my order

We will dispatch your order within 3 working days from our warehouse in the Czech Republic. This being said, we do our best to dispatch it the next day of your order.

Goods on preorder usually take additional  5-8 working days to be dispatched to you from our storage or the dispatch period will be stated at the product page.

Can I amend the order, shipping or payment method?

Of course! If your order has not been shipped yet, we can still do changes to it. Please, kindly send us an e-mail to info@bohonatural.cz or call us at (+420) 773 194 570 during customer care hours and we will do our best to assist you with the changes.

How can I use my gift card or discount code?

If you have a valid gift card code or any discount code, you can submit in the designated field in the shopping cart or at the check out (link for the code submission on the top of the check out page). The amount or percentage will be deducted from the total price.

The codes do not apply to a shipping cost.

Only one code at a time can be used.

Do you ship internationally?

At this moment we ship only to EU countries, but we are working on expanding our logistics to rest of the world. Please see the shipping rates at the section Shipping and Payments above.

How to find out about my order status?

When your order status changes, you will be notified by an e-mail. As soon as the order is handed to the shipping company, you will receive an e-mail with a tracking number and a link where you can track your shipment.

You can also check the current status of your order online here.

Can I save products to look at them later?

Yes, you can save your favorite products to a Wishlist by clicking a heart icon on the product page. By clicking the hearth the product will be saved to your Wishlist. You can find your items later by clicking the hear icon on the top left part of our web page.

CHOOSE FROM MANY WONDERFUL PRODUCTS.